Securus Technologies, a national leader in inmate communication, has been nominated as a finalist in the 2017 Stevie Awards. These coveted titles are handed to those companies which show an unwavering commitment to excellence in both customer service and products. Securus competed with thousands of other entrants this year but edged out all to make it to the final round. This guarantees that Securus will walk away with at least a Bronze Award and, with it, legitimate claim to be one of the nation’s leaders in customer service.
Securus’ selection also had a great deal to do with its ground-breaking innovations in the field of inmate communications. Its video visitation technology has proven so profoundly disruptive that it has largely replaced the old, collect-call-based telephone systems. The new technology is based on VoIP and has reduced costs of outgoing communications by orders of magnitude.
Video visitation creates real value for inmates and their families
Just 15 years ago, if a family wanted to visit an incarcerated loved one, they were faced with often grueling drives and expenses that looked more like a tropical vacation than a drive to an in-state prison.
Take a real-life example, we’ll leave out the names for privacy. An Hispanic family from San Diego wanted to visit their son, who was serving a ten year sentence for armed robbery at San Quentin in the early 2000s. They were only able to make one trip. After the arriving at the prison on the first trip, they realized that they had just driven almost 8 hours, one way, to see their son. That trip ended up costing them over $1000. The inmate ended up only seeing his family one time during his entire incarceration. Upon release, he recidivated. Securus’ video visitation has all but eliminated such tales of hardship, saving families money and ultimately, saving inmates from the grim prospect of a lifetime of recidivism.